1. Introduction

At Naboya House Serviced Apartments, we are committed to protecting your personal information while maintaining a strong focus on environmental sustainability. This policy explains how we collect, use, store, and safeguard guest information and outlines our environmental initiatives to reduce our ecological footprint.

2. Information We Collect

• Personal Information: Names, contact information, identification documents, and date of birth.
• Booking Details: Reservation dates, apartment type, payment details, special requests, and preferences.
• Payment Information: Card details, bank transfer references, and transaction records handled securely via certified providers.
• Technical Information: IP address, browser type, device information, and website usage data.
• Third-Party Data: Information received from travel agencies, booking platforms, or corporate clients when making reservations.

3. How We Use Your Information

• To confirm bookings, process payments, and manage your stay.
• To communicate important information such as booking confirmations, check-in instructions, or promotional offers (if consented).
• To maintain the safety, security, and integrity of our premises and staff.
• For analytical purposes, improving our website, facilities, and services.
• To comply with legal obligations and respond to government or law enforcement requests.

4. Payment Security

• Payments are processed through secure, PCI-compliant providers such as Paystack and verified bank transfers.
• On-premises card payments are processed securely by our trained staff; cash payments are not accepted.
• We do not store full card numbers on our servers; only encrypted transaction records are kept for auditing and compliance purposes.
• Guests should notify us immediately if they suspect fraudulent or unauthorized transactions.

5. Cookies and Tracking Technologies

• We use cookies and similar technologies to improve website functionality, personalize content, and analyze user activity.
• Cookies may track language preferences, login sessions, and booking steps.
• Guests may manage cookies via their browser settings. Disabling cookies may affect website performance.
• Third-party analytics tools may use cookies; these are subject to the respective third-party privacy policies.

6. Guest Rights and Data Access

• Guests may request access, correction, or deletion of personal data at any time by contacting [email protected].
• Guests can opt-out of marketing communications at any time.
• We adhere to global data protection laws including Nigeria Data Protection Regulation (NDPR) and GDPR for EU guests.
• We will respond to any data requests within a reasonable timeframe (typically 30 days).

7. Environmental Commitment

We are committed to sustainability, minimizing our environmental impact, and promoting eco-friendly practices across our operations:

• Energy Efficiency: Apartments are equipped with LED lighting, energy-efficient air conditioning, and climate control systems to reduce consumption.
• Water Conservation: Low-flow faucets and showers, efficient irrigation for gardens, and monitoring of water usage.
• Waste Management: Recycling bins are provided; we minimize single-use plastics and encourage guests to reuse amenities where possible.
• Eco-Friendly Products: Cleaning, toiletries, and amenities are selected to reduce environmental harm.
• Green Spaces: Landscaped gardens, flowering plants, and shade trees improve air quality and provide natural cooling.
• Education & Awareness: Guests are encouraged to participate in sustainable practices such as towel reuse and waste reduction.
• Energy Monitoring: Smart systems track energy and water consumption to identify efficiency improvements.
• Community Initiatives: We support local tree planting programs and eco-friendly suppliers.

8. Data Retention & Security

• Personal data is retained only as long as necessary for operational, legal, and regulatory purposes.
• We employ encryption, firewalls, and secure servers to protect against unauthorized access, loss, or disclosure.
• Staff handling personal data are trained in confidentiality and data protection procedures.

9. Third-Party Services

• We may share necessary information with third-party service providers such as payment processors, travel agencies, or housekeeping services.
• All third-party providers are required to comply with relevant data protection regulations.
• We are not responsible for third-party privacy practices; guests are encouraged to review their policies.

10. Changes to This Policy

We may update this Privacy & Environmental Policy at any time to reflect changes in technology, law, or environmental practices. Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about our Privacy & Environmental Policy, data handling, or sustainability practices, please contact us:

• Email: [email protected]
• Address: Naboya House Serviced Apartments, GRA, Benin City, Nigeria
• Phone: +234 815 757 7615